On the go: remote access
Operating your home when you are not in your home network.
With remote access you can operate your home on the go, too, over the mobile network or someone else's Wi-Fi. You do not need to set anything up, as long as your integrator has enabled remote access for you.
How it works
- The first time, in your home network: when it connects at home, the app fetches a key for remote access. So sign in at least once in your Wi-Fi.
- Automatically on the go: when you are not at home, the app connects via remote access on its own. If you leave your home Wi-Fi, the app switches over after a few seconds and shows Switching to Remote Access....
- Short messages show you how you are currently connected: Directly Connected (at home) or Remotely Connected (on the go). If reception is weak, Slow Connection appears.
Checking the status
Under Settings → Infos → Remote Access you can see the status:
| Display | Meaning |
|---|---|
| Connected | You are currently connected via remote access. |
| Ready | Remote access is set up and available when you are on the go. |
| Not allowed | Your integrator has not enabled remote access for your account. |
| Not configured | Remote access is not set up on your Controller. |
If you tap the line, the app renews its key. You then see Security key renewed.
When remote access stops working
- Remote Access has been revoked. Please reconnect on your local network. The app's key is no longer valid, for example because your integrator withdrew remote access for your account. The app discards it. Connect once on your home Wi-Fi and it fetches a new one, provided remote access is enabled for you.
- Your session has expired. Please sign in again on your local network. The key is still valid, but your sign-in on the controller is not. Sign in again on your home Wi-Fi.
- Remote access is not enabled for this account. Ask an admin or your integrator. Your account is not allowed to use remote access — the same state the list above shows as Not allowed. Ask an admin or your integrator to enable it. How an admin does this is described under Managing users.
If you log out on your home network, the app also invalidates its remote access key on the controller.
What does not work on the go
For security reasons, some functions are only available in your home network. These include the entries under Settings → Configuration that open the configuration interface (see With admin rights), signing in with a QR code, and Forgot password?. The app then shows Not allowed during remote access.
INFO
There is no remote access in the browser. On the go, use the nomos system app.