Help & support

Who can help you fastest depends on who you are and who set up your installation.

CustomersI live with nomosYour integrator or nomos supportIntegratorsI install nomosTechnical support from nomosDevelopersI develop with nomosQuestions about the API and interfaces

I live with nomos

Many answers are under Common problems.

Did an integrator set up your installation? Then contact them first. Only they know your installation and can change it. You find their contact details in the app under Settings → Infos.

In all other cases, write to support@nomos-system.com: if nomos set up your installation, if the app shows no contact, or if you cannot reach your integrator.

What to include in your message is described under Contact.

I install nomos

You get technical support at support@nomos-system.com. So that we can help you quickly, please tell us:

• the serial number and software version of the Controller
• what happens and what you expected instead
• what you have already tried

If we need to access the Controller, enable the Support VPN and send us the IP address it shows.

I develop with nomos

The developer handbook answers questions about the API, Node-RED and interfaces. For anything it leaves open, write to support@nomos-system.com.

Found a security vulnerability?

Please report security issues confidentially to security@nomos-system.com. How to do this and what you can expect from us is described in our coordinated vulnerability disclosure policy.