Support VPN

Here, the administrator has the option to turn a VPN connection on or off, which is used for remote access to the system.

1. Enable/Disable VPN:

   • On the right side, you will see the option to turn the VPN feature on or off. This function is necessary to create a secure connection from outside, especially when support staff need to access the system.

   • By clicking on “On,” the VPN connection will be enabled, and the displayed VPN IP address (in this case, “VPN: 10.72.0.61”) will be provided.

2. Customer-Side Sharing::

   • Important: The customer must explicitly share this VPN connection by activating it and informing support of the displayed IP address. Only then can support access the system to carry out any necessary troubleshooting or configurations.

3. Port Forwarding via VPN:

   • Below that, there is the option “+ Expose local device to VPN” which allows a specific device to be shared for remote access over VPN for support. This feature enables support to specifically access certain devices on the customer's network (e.g., KNX).

Security:

Using a VPN provides a secure way to protect the system from unauthorized access. The customer always has control over when this feature is activated and which devices are shared.